Privacy Policy

Policy Statement

At Mississauga Bud, we are committed to protecting the privacy of our customers. We adhere to Mississauga's Freedom of Information and Protection of Privacy Act ("FIPPA") in order to ensure the security of personal information. This Privacy Policy outlines the principles and practices we follow regarding the collection, use, disclosure, retention, and disposal of personal information.

What is Personal Information?

Personal information refers to any data about an identifiable individual that reveals something of a personal nature. It includes information that could reasonably identify the individual either on its own or when combined with other information. Examples of personal information include name, address, date of birth, email address, telephone number, transaction details, personal views or opinions, and social media user identification.

What Personal Information Do We Collect and Why?

We typically collect personal information from customers online, as well as through telephone or mail. Unless permitted or required by law, we will inform you of the purposes for which we collect and use personal information in a notice of collection. Generally, we collect and use personal information for the following purposes:

• Processing, verifying, and delivering your orders
• Communicating with you regarding requested services
• Responding to your inquiries
• Meeting legal and regulatory requirements
• Tracking and analyzing trends and patterns
• Creating aggregated information that does not identify you personally
• Promoting social responsibility and supporting research

Visiting the Mississauga Bud Website

When you visit our website, you will be asked to enter your date of birth to confirm that you are 19 years of age or older, as required by law. Your date of birth is not used for any other purposes and is not stored by Mississauga Bud after you close your browser session.

Product Purchase and Delivery

When you order products from our website, we require your name, address, email, telephone number, and payment card information. This information is used to process transactions, verify your identity, deliver and return products, issue refunds, and protect against error or fraud. Additionally, you may be asked to present valid government photo identification to confirm your legal age at the time of delivery. If picking up from a delivery depot, you will also be asked to verify your authorization to pick up the package. Identification is viewed but not recorded. The name and signature of the person accepting the parcel will be registered as confirmation of receipt.

Product Complaints and Returns

If you register a complaint or request a refund for a product purchased from Mississauga Bud, we will use the personal information from your original order. We may need to collect details about the reason for return, product quality assurance, and customer care purposes. In cases where specific product quality issues are subject to Health Canada's regulations, we may report complaint details to suppliers and Health Canada. However, we do not share your personal information with Health Canada unless explicitly requested to do so. We will not share your personal information with suppliers unless you give us your express consent to do so.

Public Enquiries and Customer Care

When you contact Mississauga Bud with a comment, question, or complaint, we may need to record information to appropriately respond to you. This may include details of your inquiry, your name, and your preferred method(s) of contact.

Call Recording

For quality assurance and training purposes, telephone discussions with Mississauga Bud may be monitored and recorded. This helps us evaluate and improve our customer service and ensures accurate record-keeping.

Service Providers Acting on Mississauga Bud's Behalf

We may provide personal information to service providers who assist us in fulfilling your requested services, such as product delivery. These service providers are not permitted to use Mississauga Bud's personal information for any other purposes and must comply with strict privacy standards.

How is Your Personal Information Secured and Protected?

Mississauga Bud is committed to safeguarding customer personal information under its custody or control in Canada. We employ organizational, contractual, technical, and physical security measures to protect this information. However, it is important to note that no transmission over the Internet can be guaranteed completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

Social Media

Mississauga Bud may utilize social media platforms to provide education and information to the public. Please be aware that posts, comments, replies, and mentions of Mississauga Bud on social media may be publicly visible, depending on your privacy settings. The privacy and retention of information on social media accounts are governed by the policies of the respective platform operators. We encourage users to review the privacy policies and terms and conditions of these platforms before participating. Mississauga Bud does not have control over these platforms and disclaims responsibility or liability for their collection, use, disclosure, security, and treatment of personal information. We may collect and measure social media activity information to provide relevant and interesting content on these platforms.

Mississauga Bud Website Server Log Data

Our website automatically collects limited standard server log data, such as your IP address, browser type, operating system, referring website, pages visited, and the date and time of your visit. This information is used to analyze trends, administer the website, track users' movements, and gather demographic information for aggregate use. This data is not linked to any personally identifiable information and is solely used for statistical purposes and website improvement.

Retention and Disposal of Personal Information

Mississauga Bud retains personal information for as long as necessary to fulfill the purposes for which it was collected, to meet legal and regulatory requirements, and to resolve disputes and enforce agreements. Once personal information is no longer required, it is securely disposed of or anonymized, ensuring that it cannot be reconstructed or retrieved.

Accessing and Updating Your Personal Information

You have the right to access and update your personal information held by Mississauga Bud, subject to legal restrictions. If you wish to access or correct any personal information we have on file, please contact us using the contact information provided at the end of this Privacy Policy.

Changes to this Privacy Policy

Mississauga Bud reserves the right to modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated Privacy Policy on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the privacy practices of Mississauga Bud, please contact us at:
Mississauga Bud
123 Example Street
Mississauga, ON L5G 1B2
Phone: (647) 930-0164
Email: info@mississaugabud.com
Last Updated: 2023-09-04
Please note that this Privacy Policy applies solely to the practices of Mississauga Bud and does not extend to any third-party websites or services that may be linked to or from our website. We are not responsible for the privacy practices or content of such third parties.